/* ============================================================
   HelpDesk - Técnico Area CSS
   Estilos específicos da área do técnico
   ============================================================ */

/* ---- Atendimentos ---- */

#hd-app .hd-atendimento-card {
    background: var(--hd-white);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    box-shadow: var(--hd-shadow-sm);
    overflow: hidden;
    transition: box-shadow 0.15s;
}

#hd-app .hd-atendimento-card:hover {
    box-shadow: var(--hd-shadow);
}

/* Bloqueio CXA */
#hd-app .hd-cxa-bloqueio {
    background: var(--hd-warning-light);
    border: 1px solid #fde68a;
    border-radius: var(--hd-radius-sm);
    padding: 10px 14px;
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 12.5px;
    color: var(--hd-warning);
    font-weight: 500;
    margin-bottom: 12px;
}

/* Solicitação de vinculação */
#hd-app .hd-vinc-solicitacao {
    background: var(--hd-info-light);
    border: 1px solid #bfdbfe;
    border-radius: var(--hd-radius);
    padding: 12px 16px;
    margin-top: 12px;
}

#hd-app .hd-vinc-solicitacao h4 {
    font-size: 12.5px;
    font-weight: 600;
    color: var(--hd-info);
    margin-bottom: 8px;
    display: flex;
    align-items: center;
    gap: 6px;
}

/* Badge pendente de vinculação */
#hd-app .hd-vinc-pendente-badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    background: var(--hd-warning-light);
    color: var(--hd-warning);
    font-size: 11px;
    font-weight: 600;
    padding: 2px 8px;
    border-radius: var(--hd-radius-full);
    border: 1px solid #fde68a;
}

/* Timeline de ocorrências */
#hd-app .hd-timeline {
    position: relative;
    padding-left: 20px;
}

#hd-app .hd-timeline::before {
    content: '';
    position: absolute;
    left: 6px;
    top: 6px;
    bottom: 0;
    width: 2px;
    background: var(--hd-border);
}

#hd-app .hd-timeline-item {
    position: relative;
    margin-bottom: 16px;
}

#hd-app .hd-timeline-dot {
    position: absolute;
    left: -17px;
    top: 4px;
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: var(--hd-primary);
    border: 2px solid var(--hd-white);
    box-shadow: 0 0 0 2px var(--hd-border);
}

#hd-app .hd-timeline-content {
    background: var(--hd-surface);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius-sm);
    padding: 10px 12px;
}

#hd-app .hd-timeline-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 6px;
    flex-wrap: wrap;
}

#hd-app .hd-timeline-date {
    font-size: 11px;
    color: var(--hd-text-muted);
    margin-left: auto;
}

#hd-app .hd-timeline-comment {
    font-size: 12.5px;
    color: var(--hd-text);
    line-height: 1.6;
}